Effective Date: August 2026

Website: HIITForgeFitness.co.za

Entity: HIIT Forge Fitness (Pty) Ltd ("HIIT Forge," "we," "us," or "our")

HIIT Forge Fitness is committed to safeguarding the privacy of our visitors and clients in compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and relevant South African data protection legislation.

1. Architecture & Scope
   Our website functions strictly as an informational and direct booking platform. We do not support user account registration, profile creation, or password storage. This policy governs data collected during class bookings, trial session requests, direct contact submissions, and online payment transactions.
   
   

2. Information We Collect
   We collect personal information provided directly by you through our web forms, integrated booking flows, or payment gateways:
   
   • Contact & Identity Details: Full name, mobile number (WhatsApp-enabled), and email address.
   • Transaction & Billing Details: Transaction amount, selected pass/package, invoice reference, and date of purchase.
   • Payment Credentials (Via Paystack): When purchasing passes online, credit/debit card details (card number, expiry, CVV) and instant EFT credentials are transmitted directly to Paystack Payments (Pty) Ltd. HIIT Forge Fitness never stores, processes, or retains raw credit card numbers or banking passwords on our local servers.
   
   

3. Purpose of Data Processing
   Your personal data is processed solely for specific, defined operational purposes:
   • Confirming and managing class bookings, free trial passes, and drop-in schedules.
   • Facilitating secure online billing and invoice generation via Paystack.
   • Delivering class operational messages, including facility pin drops, session reminders, timetable updates, and coach instructions.
   • Sending direct promotional updates, event notices, and special gym offers where consent has been granted.
   
   

4. Communication Channels & Opt-Out Mechanism
   We communicate with you via Email and/or WhatsApp:
   • Operational Messages: Essential communications related to active bookings or safety updates.
   • Marketing & Promotional Messages: If you receive promotional announcements, you retain the right to withdraw consent at any time without penalty:
   • WhatsApp: Reply "STOP" to any automated or manual message to be immediately removed from marketing broadcast lists.
   • Email: Click the unsubscribe link at the bottom of our emails or reply requesting removal.
   
   

5. Third-Party Operators & Cross-Border Transfers
   We share data only with certified service providers under strict operator confidentiality agreements:
   • Payment Gateway: Paystack (PCI-DSS Level 1 certified payment processing).
   • Communication Platforms: WhatsApp Business (Meta Platforms, Inc.) and email delivery servers. Where data is processed across South African borders via global communication infrastructure, reasonable measures are taken to ensure recipients adhere to adequate data protection laws equivalent to POPIA.
   
   

6. Data Retention & Security Safeguards
   We implement reasonable technical and organizational security measures against unauthorized access, loss, or alteration. Contact information is retained only as long as necessary to maintain active customer service records, meet statutory tax/accounting obligations (e.g., SARS record retention rules for financial transactions), or until a valid deletion request is submitted.
   
   

7. Your Rights Under POPIA
   As a data subject, you hold the right to:
   • Request confirmation of whether we hold personal information about you.
   • Request access to, correction of, or deletion of your personal records.
   • Object to processing for direct marketing purposes.
   • Lodge a complaint with the South African Information Regulator (enquiries@inforegulator.org.za).
   
   

8. Contact & Information Officer
   To exercise your data privacy rights, opt out of communications, or request data corrections:
   • Entity: HIIT Forge Fitness (Pty) Ltd
   • Website: HIITForgeFitness.co.za
   • Location: Randburg, Gauteng, South Africa
   • Inquiries: Contact our Information Officer via the official website booking form or WhatsApp support channel.