Refund & Cancellation Policy
Refund & Cancellation Policy
Effective Date: August 2026
Website: HIITForgeFitness.co.za
Entity: HIIT Forge Fitness (Pty) Ltd ("HIIT Forge," "we," "us," or "our")
This Refund and Cancellation Policy outlines the terms governing cancellations, membership terminations, and refund requests for services and packages purchased via HIITForgeFitness.co.za or our integrated payment partner, Paystack.
1. General Policy Principles
Due to limited class capacities and advance coach scheduling, purchases of single passes, packages, and recurring memberships are subject to the specific cancellation and refund conditions detailed below. All transactions are billed in South African Rand (ZAR).
2. Subscription Packages & Recurring Memberships
30-Day Written Notice Requirement: All recurring monthly subscriptions (including the Monthly Forge and Ultimate Forge packages) require a 30-day written cancellation notice.
Notice Submission: Cancellation notices must be submitted in writing via email or through our official WhatsApp business channel.
Final Billing Cycle: Any billing debit or scheduled charge falling within the 30-day notice window will process as scheduled. The member retains full access to classes through the end of the final paid period.
No Mid-Cycle Pro-Rata Refunds: We do not offer partial or pro-rated refunds for unused days or unused class allocations within an active billing cycle.
3. Class Packages & Passes (Drop-in & Weekly)
Single Drop-in Passes & Weekly Passes: Payments for single-session drop-in passes and weekly passes are non-refundable once purchased.
Validity Periods: Multi-class allocations or weekly packages must be utilized within their specified validity periods. Expired sessions do not roll over and cannot be redeemed for cash or refunded.
Transferability: Single passes and class packs are non-transferable to other individuals without prior approval from gym management.
4. Class Bookings & Rescheduling Policy
Standard Cancellation Window: Booked sessions may be rescheduled or canceled up to 1 hour before the scheduled class start time without penalty via WhatsApp or our booking channels.
Late Cancellations & No-Shows: Canceling within less than 1 hour of the class start time, or failing to attend a booked session, results in the forfeiture of that session credit. For unlimited membership holders, repeated no-shows may incur booking restrictions during peak hours.
5. Facility-Initiated Cancellations
If HIIT Forge Fitness cancels a class due to severe weather, facility maintenance, coach emergency, or unforeseen circumstances:
Session Credits: Single-pass and class-pack holders will have their class credit automatically restored.
Rescheduling Priority: Affected participants will receive priority booking for an alternative session.
6. Medical Exceptions & Hardship
In cases of documented medical incapacity, prolonged illness, or severe injury preventing physical training:
You may request a temporary membership freeze or cancellation by providing a valid medical certificate from a registered South African medical practitioner.
Requests are evaluated on a case-by-case basis by management.
7. Contact for Cancellations & Inquiries
To submit a formal 30-day cancellation notice or raise an inquiry regarding your billing:
Entity: HIIT Forge Fitness (Pty) Ltd
Website: HIITForgeFitness.co.za
Location: Randburg, Gauteng, South Africa
Submission Channel: Contact support via the official WhatsApp channel or the contact channels on HIITForgeFitness.co.za.
Effective Date: August 2026
Website: HIITForgeFitness.co.za
Entity: HIIT Forge Fitness (Pty) Ltd (“HIIT Forge,” “we,” “us,” or “our”)
This Refund and Cancellation Policy outlines the terms governing cancellations, membership terminations, and refund requests for services and packages purchased via HIITForgeFitness.co.za or our integrated payment partner, Paystack.
1. General Policy Principles
Due to limited class capacities and advance coach scheduling, purchases of single passes, packages, and recurring memberships are subject to the specific cancellation and refund conditions detailed below. All transactions are billed in South African Rand (ZAR).
2. Subscription Packages & Recurring Memberships
30-Day Written Notice Requirement: All recurring monthly subscriptions (including the Monthly Forge and Ultimate Forge packages) require a 30-day written cancellation notice.
Notice Submission: Cancellation notices must be submitted in writing via email or through our official WhatsApp business channel.
Final Billing Cycle: Any billing debit or scheduled charge falling within the 30-day notice window will process as scheduled. The member retains full access to classes through the end of the final paid period.
No Mid-Cycle Pro-Rata Refunds: We do not offer partial or pro-rated refunds for unused days or unused class allocations within an active billing cycle.
3. Class Packages & Passes (Drop-in & Weekly)
Single Drop-in Passes & Weekly Passes: Payments for single-session drop-in passes and weekly passes are non-refundable once purchased.
Validity Periods: Multi-class allocations or weekly packages must be utilized within their specified validity periods. Expired sessions do not roll over and cannot be redeemed for cash or refunded.
Transferability: Single passes and class packs are non-transferable to other individuals without prior approval from gym management.
4. Class Bookings & Rescheduling Policy
Standard Cancellation Window: Booked sessions may be rescheduled or canceled up to 1 hour before the scheduled class start time without penalty via WhatsApp or our booking channels.
Late Cancellations & No-Shows: Canceling within less than 1 hour of the class start time, or failing to attend a booked session, results in the forfeiture of that session credit. For unlimited membership holders, repeated no-shows may incur booking restrictions during peak hours.
5. Facility-Initiated Cancellations
If HIIT Forge Fitness cancels a class due to severe weather, facility maintenance, coach emergency, or unforeseen circumstances:
Session Credits: Single-pass and class-pack holders will have their class credit automatically restored.
Rescheduling Priority: Affected participants will receive priority booking for an alternative session.
6. Medical Exceptions & Hardship
In cases of documented medical incapacity, prolonged illness, or severe injury preventing physical training:
You may request a temporary membership freeze or cancellation by providing a valid medical certificate from a registered South African medical practitioner.
Requests are evaluated on a case-by-case basis by management.
7. Contact for Cancellations & Inquiries
To submit a formal 30-day cancellation notice or raise an inquiry regarding your billing:
Entity: HIIT Forge Fitness (Pty) Ltd
Website: HIITForgeFitness.co.za
Location: Randburg, Gauteng, South Africa
Submission Channel: Contact support via the official WhatsApp channel or the contact channels on HIITForgeFitness.co.za.